FAQ — The Superior Man
Search instantly, open what interests you, and quickly find answers about courses, subscriptions, account, mobile app, and technical aspects.
How do I access the course?
After payment, you will automatically receive an email with account on the course platform and direct link. You can also log in from the menu: Course platform.
- You also receive a file
.icsif there are related live sessions. - Remember the link: for example app.barbatulsuperior.ro or the link in the email.
If I cancel my subscription, do I lose my unlocked videos?
During the subscription period, you have access to all included content. After cancellation, access to materials strictly related to the subscription stops at the end of the period already paid. Any materials bought for life remain in the account.
Is the payment made automatically every month?
Yes, subscriptions are monthly recurringYou can stop the renewal at any time from your account or by writing to us before the next due date.
How do I cancel my subscription?
You enter Account → Subscriptions and press "Cancel". You will receive confirmation by email, and access remains active until the end of the paid period.
Why can't I see all the videos?
Some lessons are gradually opened (progress) or are part of a higher plan. Check your active subscription and the status of completed lessons.
Can I share my account with someone else?
The account is commitment. Simultaneous connections from multiple locations may block access for security reasons. If you want a team/partner package, write to us.
Can I pay for multiple months of subscription in advance?
Yes, we can issue 3/6/12 month invoiceWrite to us and we will activate your access for the chosen period.
I don't have access to the courses. Why?
Check if you are logged in. same email with which you purchased. Confirm the payment (email/invoice) and check if the subscription is active. If it still doesn't work, call us.
What is the difference between the website account and the course platform?
The site manages orders/subscriptions and invoices. Course platform hosts the video lessons and your progress. I usually use the same email.
How can I reset my password in the app?
Go to the tab Password from the app, fill in your old and new passwords, then click "Update Password".
If you no longer know your password, use the option „Am uitat parola” from the login screen or contact us from the tab Contact.
How do I add feedback for the app?
Open tab Feedback from the app and fill out the form. Any suggestions or comments are welcome and help us improve your experience.
Can I delete my account completely from the app?
Yes. Send a request from the tab Contact or the support form, and our team will process the account deletion as soon as possible, according to legal policies and terms.
Where can I manage my subscriptions in the app?
Currently, subscriptions are managed from your account on the siteFrom the application you can access the section or tab Subscriptions, which takes you directly to the dedicated administration page.
How can I see my progress in the app?
Your progress is visible in Profile and in the section of statistics from the app. There you can see the time spent, lessons completed, challenges and badges earned.
How can I enable or disable notifications?
Go to the tab Application settings and use the notification toggle. You can turn notifications on or off at any time, depending on how much you want to be notified.
How do I change the app theme (dark/light)?
In the tab Application settings you can choose between the mode Luminous, Dark or Automatic, so that the app fits your style and preferences.
How can I reset my conversation or statistics with Maria?
Go to Settings and use the options "Reset conversation with Maria" or "Reset Statistics Maria" to start from scratch, when you feel like you need a restart.
What does "Time in App" mean and how is it calculated?
"Time in app" means time spent actively inside the app. This is visible in the Profile and in the statistics.
If you reach a certain weekly threshold, you get the badge "Active Week" and other associated rewards.
How does the lives system work in the app?
Lives are used to send messages or requests to MariaYou get lives:
- automatically, over time;
- when you complete certain challenges;
- or you can buy them directly from the app, through secure payment.
How can I buy lives or subscriptions in the app?
Your Profile or from the section Maria you can purchase lives through the payment processor (Stripe/Store). For subscriptions, use the dedicated tab, which redirects you to the platform or store (iOS/Android), depending on the type of subscription.
How can I view and edit my personal data in the app?
Open tab Profile and directly edit your name, phone, city, occupation, website, and personal bio. Changes are quickly saved and synced to your account.
Is the app secure? Is my data protected?
Yes. We use JWT authentication, encryption for sensitive data and we do not share your information with third parties, except as required by law.
You can also activate biometric login (Face ID / fingerprint) for an extra layer of security, where the device allows.
Can I contact you quickly for in-app support?
Yes. From the tab Contact or from the area of Support you can:
- call directly;
- send email;
- or open a dedicated support channel for quick answers.
How do I get badges or other rewards in the app?
You receive badges and rewards for:
- constant activity in the application;
- completing challenges;
- progress in courses and exercises.
You will be automatically notified when you receive a new badge or reward.
How can I save or export my progress from the app?
Soon you will be able to export progress and important data directly from the app Profile or from the section statistics.
Currently, your data is stored securely locally and on the server to preserve your history and progress.
What do I do if I forgot my password or can't log in to the application?
Use the option „Am uitat parola” from the login screen and follow the steps sent by email.
If you still can't log in, write to us using the form. Contact or through support, and the team will help you regain access.
Can I see the devices I'm connected to in the app?
We are working on a section where you will be able to see and manage The devices on which you have an active account and can remotely log out whenever you want.
How can I delete all the log from the app?
In Settings there is the option "Clean the Diary", which deletes all notes and entries in the journal. The action is irreversible, so only use it when you are sure.
Do Maria and the AI in the app replace therapy or the doctor?
No. Maria and the other AI features in the app offer clarity, reflection and educational recommendations, but do not replace therapy, medical diagnosis or a specialist consultation.
If you are experiencing episodes of severe anxiety, depression, suicidal thoughts, or medical problems, seek specialized help (psychotherapist, psychiatrist, doctor) or contact emergency services, where appropriate.
Who sees my conversations with Maria and the AI in the app?
Your conversations with Maria and the AI are treated as confidential data and are not made public.
We use this data only within the limits permitted by Privacy policy (e.g. to improve the service, in aggregate/anonymized form). We do not sell or share the content of your messages with third parties for marketing purposes.
Full details on how data is stored and processed can be found in Privacy policy and in Terms & Conditions.
Can I use the app without internet?
Some areas of the application (e.g. certain pages already loaded or part of the log) may also be visible without internet connection, but most functions (Maria, progress synchronization, course updates, payments) require an active connection.
If you are offline, you may receive error messages or temporary freezes. As soon as you come back online, the app will try to resynchronize automatically the data.
In what languages is the app available and how do I change the language?
The application is available in Romanian and EnglezaYou can change the language from Settings or from the dedicated area "Application language".
Once you choose a language, the interface, messages, and much of the content automatically adapt so you can work in the language you think most clearly in.
I am not receiving the confirmation email. What do I do?
Checkout Spam/Promotions. Add contact@barbatulsuperior.ro in the agenda and request that the email be resent.
If it still doesn't show up, call 0737 303 694 and we manually verify the order and account.
Can I receive an invoice for my company or PFA for courses and subscriptions?
Yes. When placing the order, you can enter the company/PFA data (name, CUI, address, registration number, etc.) and the invoice is automatically issued to the respective entity.
If you have already placed the order for an individual and want to change it, write to us. on the same day with all the correct data and we'll see if the invoice can be adjusted, within legal limits.
How do I report a bug or technical issue in the app?
If something doesn't work (crash, error, progress not saved, etc.), send us a message from the feedback section. Feedback or Contact and, ideally, includes:
- phone type (Android/iOS + model);
- application version;
- what you were doing exactly when the problem occurred (concrete steps);
- screenshots, if possible.
The clearer the information, the faster we can resolve it.
What rights do I have over my data (GDPR)?
You have the right to access, correct, restrict, export or delete
You can quickly edit a lot of information directly from ProfileFor extended requests (full data export, permanent deletion, etc.), send a written request from the contact section. Contact or at the address indicated in the Privacy Policy.
In what format do I receive the eBook and how do I download it?
You will receive a download link (PDF/ePub/MOBI – see product page) in your account and by email. The link is personal and active for 5 days, with 3 possible downloads.
Can I pass on the eBook?
No. The license is personal, for individual use. Public distribution, uploading or resale is prohibited.
Can I return an eBook or digital product?
No. eBooks and digital products they cannot be returned after you have received the download link or access to the content, because access cannot be withdrawn.
If you paid and you cannot access the product at all (technical error, broken link, etc.), write to us from the Contact section and we will promptly resolve the situation.
How long will it take for my printed book to arrive?
Usually in 1–5 business days from the moment of delivery to the courier. Pre-orders have a dedicated date; we will notify you by email with details.
Can I return a printed book?
Yes, in 14 days for unpersonalized and unused books. Signed/dedicated books are exempt (personalized product) according to the legislation.
How do I schedule my coaching session?
After payment, you receive a programming link (e.g. Calendly) or we will contact you to set up a slot. Confirmation will be sent to you by email and, sometimes, by SMS.
What is the policy for rescheduling/cancelling coaching sessions?
You can reschedule with at least 24 hours before (only once/session). Under 24 hours or in case of no-show, the session is considered over, in order to respect the time of both parties.
Are the sessions confidential? Are they recorded?
Yes, we keep confidentiality sessions, with legal exceptions (life/integrity risk situations, etc.). We do not record without the written consent of both parties.
Who is the Superior Man for? Is there a minimum age?
Superior Man products and programs are designed to men over 18 years old, interested in personal development, relationships, seduction and masculinity.
We do not intentionally target minors and, if we learn that a minor's data has been collected, we delete it in accordance with applicable law and the Terms & Conditions.
What does "I accept the Terms and Conditions" mean?
By accessing the site and placing an order, you agree to Terms & Conditions The Superior Man. Checking the accept box at checkout is the equivalent of a electronic signatures for the distance contract.
If you do not agree to the terms, please do not use the site and do not complete the order. You can always reconsider your decision after reading the entire document.
Do I have a 14-day right of withdrawal for all products?
As a consumer, you generally have 14 zile drept de retragere for distance contracts (e.g. physical products or certain services), according to the legislation.
However, there is legal exceptions, for example:
- digital content (online courses, eBooks, etc.) delivered without physical support, after you have requested access and accepted that you lose your right of withdrawal;
- fixed-date leisure services (camps, workshops), where special rules apply;
- other situations explicitly mentioned in the Terms & Conditions.
Full details can be found in the document Terms & Conditions from the site.
Can I return an eBook or digital product after I have received access?
No. eBooks and digital products they cannot be returned after you have been delivered the download link or have received access to the content, because access can no longer be withdrawn.
If you have paid and cannot access the product at all (technical error, broken link, etc.), contact us from the support section. Contact and we check the situation punctually.
Do you see my card details when I pay online?
No. Online payments are processed through specialized processors (e.g. Stripe), which use security standards (3D Secure, PCI DSS).
The Superior Man does not store or see your card numberWe only receive payment confirmation and a technical transaction identifier, necessary for billing and subscription management.
How do I receive an invoice for courses, subscriptions or products?
The invoice is issued in the following format: electronic and is sent to your account and/or to the email address used when ordering.
By using the site you agree to receive invoices in this format, without the need to print or send on paper.
What happens if the subscription or installment payment fails?
If the bank rejects the transaction (insufficient funds, expired card, etc.), the payment processor try a few more times within the period mentioned in the Terms & Conditions.
If payment fails, the subscription may be STOPPED, and access to included content stops until you update your payment method and resume your subscription.
Can subscription or course prices be changed?
Yes, prices may be updated over time, depending on content, costs, and context.
If recurring subscriptions, you will be notified before renewal if there is a price change. If you do not agree, you can cancel subscription before the start of the new period.
Can I share the courses, eBooks or materials I receive?
No. The content (video, audio, PDF, eBooks, course materials, scripts, etc.) is protected by Copyright and belongs to MUAMMER SELFSERVICE SRL
You have the right to personal use, not for resale or distribution. It is prohibited to copy, redistribute, publicly upload, or create derivative works from the materials without the written consent of The Superior Man.
What happens if a camp or workshop is postponed or canceled?
In situations of force majeure or other unpredictable events (e.g. legal restrictions, extreme weather conditions, major logistical problems), the event may be rescheduled or adapted.
We will notify you as soon as possible via email and/or on the platform regarding the new date or the options you have, in accordance with the Terms & Conditions and the specific policy of each camp/workshop.
Do coaching sessions and Superior Man programs replace therapy or a doctor?
No. Programs, courses and coaching sessions are services educational and personal development, designed to support you in clarity, mindset and action.
They do not replace psychotherapy, psychological counseling, psychiatry or medical servicesIf you are experiencing severe emotional difficulties, health problems, or suicidal thoughts, seek professional help immediately.
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