Coaching Contract and Confidentiality

0. How do you accept this contract (Important)

By purchasing a session/package, scheduling and/or participating in coaching sessions, you confirm that you have read, understood and agree to the present Coaching and Confidentiality Agreement.

1. THE CONTRACTING PARTIES

1.1. Provider (Coach / Service Provider)

Miumin Muammer Coach

MUAMMER SELFSERVICE SRL

Reg. com.: J13/2504/2020 | CIF: 43114602

Headquarters: STR. IL CARAGIALE, NR.45, BL.I2, SC.E, ET.4, AP.79, MUN. CONSTANTA, CONSTANTA

IBAN (RON): RO90BTRLRONCRT0569913001 | Bank: BANCA TRANSILVANIA | SWIFT: BTRLRO22

Tel .: + 0737303694

Email: m.muammer@yahoo.com / contact@barbatulsuperior.ro

Share capital: 200

1.2. Beneficiary (Client)

Last Name / First Name: [_________________________]
CNP / ID / CUI (optional, as appropriate): [__________________]
Address: [____________________________________________]
Phone: [__________________]    Email: [__________________]

1.3.–1.5. Data and format

• Date of acceptance/signature: [______/______/_______]
• How to proceed: Online and/or Face2Face
• Face2Face location (if applicable): [____________________________________________]

1.6. Precedence & interpretation

• This document + its annexes regulate the coaching framework.
• The General Terms and Conditions of the site apply additionally, to the extent that they do not contradict Annex E for coaching.
• The headings are indicative and do not affect the interpretation of the clauses.

2. DEFINITIONS

1. Coaching = collaborative personal development/performance process, oriented towards clarity, objectives, action, accountability and implementation.
2. Meeting = coaching meeting with a standard duration of 60 minutes (unless otherwise agreed in writing).
3. START = set of sessions purchased together, at a preferential price.
4. No show = failure to appear without notification within the time limit provided by Annex E.
5. Confidential Information = any information about the Client (including the fact that he is a client), the content of meetings, notes, assignments, plans, messages, appointments, payments, under the terms of this contract.
6. Material = files, worksheets, exercises, methods, templates, guides or other materials made available by the Provider.

2.1. Eligibility and Client Declarations

1. The client declares that he/she is at least 18 years old. 18 years and exercise capacity.
2. The client understands that the services are not intended for emergencies or clinical interventions. If they are in a situation of risk, they will call 112 or specialized services.
3. The client undertakes to provide correct information for scheduling/invoicing and to respect the work framework.

3. SUBJECT OF THE CONTRACT

1. The object is the provision by the Provider of coaching services to the Client, under the terms of this contract and its annexes.
2. Coaching can include: goal clarification, action plans, exercises, assignments, accountability, feedback, development strategies and recommendations.
3. Possible areas (indicative): mindset, habits, performance, relationships, communication, discipline, identity, direction, personal leadership.

4. CONDUCT OF MEETINGS (ONLINE / FACE2FACE)

1. Online: via approved platform (e.g. Zoom/Teams/Google Meet/WhatsApp/telephone) communicated upon confirmation of appointment.
2. Face2Face: at the location agreed upon in accordance with art. 1.5 or another location agreed upon in writing.
3. The client assumes participation in a private space (especially online) and takes steps to avoid other people hearing, recording or recording the discussions.
4. Online safety: it is recommended to use headphones and a secure connection; The Provider cannot guarantee the absolute security of third-party platforms, but applies reasonable mitigation measures.

5. RATES, PACKAGES, PAYMENT

1. Accepted methods: bank card (where available), bank transfer. Sessions take place only after payment confirmation.
2. Currency: all prices are expressed in RON (lei), unless otherwise specified.
3. Validity: the rules apply E.4 (30 days / extension up to 60 days for packages, upon request, in written agreement).
4. Billing: at the Client's request and/or in accordance with legal obligations. The Client provides the necessary data for billing.
Express rule: The payment for a session or coaching package reserves the Provider's time, training and availability. After payment confirmation, the service is non-refundable if the Beneficiary does not participate, is late, does not use the package on time, later cancels or does not achieve the desired result, except in cases where the Provider cannot provide for reasons attributable to him or the law requires otherwise.

6. NATURE OF COACHING. LIMITATIONS. NO WARRANTIES

1. The client understands and accepts that coaching is not psychotherapy and does not represent a medical act; it does not include diagnosis, treatment or clinical/psychiatric intervention.
2. Coaching is not legal, financial, or medical advice and does not involve “prescribed” solutions. The client remains responsible for decisions, actions, and results.
3. Specific results are not guaranteed; results depend on Client involvement, context, and consistency.
4. The services are not emergency services. In crisis/imminent situations, the Client will call 112 or specialized services.

6.1. Referrals to specialists (when appropriate)

If, along the way, signals appear that the Client's situation requires specialized support (psychotherapy, psychiatry, medical, legal services), the Provider may recommend consulting a specialist. The Client decides and assumes the steps.

7. CONFIDENTIALITY

1. The Provider maintains the confidentiality of all Confidential Information, including the fact that the Client is a client.
2. The confidentiality obligation applies during the duration of the contract and after termination, within the limits of the law.
3. In group sessions, the Client commits to the same confidentiality conduct towards other participants.
4. Exceptions to confidentiality: The Provider may disclose strictly necessary information only in the following situations: (a) with written consent; (b) legal obligation / request of the competent authorities; (c) serious and imminent risk to life/safety; (d) to defend the legitimate rights of the Provider, to the extent necessary; (e) to auxiliary suppliers (accounting/IT), with data minimization.

7.1. Image, testimonials and references

1. The Provider will not publish the Client's name/picture/identity as a testimonial without explicit agreement (written).
2. The client may provide a voluntary testimonial; if he publishes it on his own account, he is responsible for the published content. The provider may redistribute a testimonial donate with the Client's consent or if it is public and does not involve the disclosure of Confidential Information.
3. Examples from the materials may be anonymized; if a case could lead to identification, consent is requested.

8. RECORDINGS, NOTES, MATERIALS

1. Meetings shall not be audio/video recorded without the written consent of both parties (Annex D).
2. The client agrees not to record, capture, or distribute the content of the meetings without written consent. Violation may result in immediate termination of the contract and legal action.
3. The Provider may keep work notes and administrative records, in secure conditions and in accordance with Annex B (GDPR) and the Privacy Policy.
4. Materials sent: can be sent via email/WhatsApp; The Client assumes the risks inherent in electronic channels, within the limits of the law and the site's policies.

9. CONDUCT, ETHICAL LIMITATIONS

1. Harassment, threats, aggressive behavior, or degrading language is prohibited.
2. The provider may stop the meeting and/or terminate the collaboration if the framework is violated or there is a risk.
3. The provider may refuse illegal or unethical requests (e.g. harassment, blackmail, manipulation to harm others).
4. Mutual protection: Any attempt at intimidation, doxxing, publishing personal data, or using the content of meetings as pressure is considered a serious violation.

10. COMMUNICATION BETWEEN MEETINGS

1. Channels: WhatsApp / email (according to data) touch with from art. 1).
2. Messages between meetings are for brief clarifications (scheduling, specific questions) and do not replace meetings.
3. Crisis support is not provided via text messages. For emergencies: 112.
4. Approximate response time: usually 24–72 business hours (may vary during busy periods or holidays).

11. SCHEDULING, MODIFICATION, CANCELLATION, DELAYS

Detailed rules regarding online scheduling, modification/cancellation, delays and technical conditions are provided in ANNEX E and is applied with priority.

12. INTELLECTUAL PROPERTY. USE OF MATERIALS

1. The Provider retains all intellectual property rights over the methods, know-how and Materials made available (unless otherwise specified in writing).
2. The customer receives a non-exclusive, non-transferable right of use for personal use only. It is prohibited to copy, distribute, publish, resell or make available to third parties, in whole or in part, without written consent.
3. If the Client provides its own materials, it retains its rights; the Client grants the Provider a limited right of use strictly for the provision of the services.
4. Violations: Unauthorized distribution of materials may result in termination of collaboration and a request for compensation, within the limits of the law.

13. DATA PROTECTION (GDPR)

1. The Client confirms that he has read the GDPR information (Annex B) and Privacy policy, and express their consents where applicable.
2. The provider applies reasonable security measures (limited access, passwords, secure storage).
3. Minimization: only the data necessary for the provision of services and legal obligations is collected.
4. Security incident: In the event of a relevant incident (breach), legal notification obligations and mitigation measures will apply.

13.1. Retention (indicative)

Administrative/financial data is retained in accordance with applicable legal obligations. Coaching notes (if any) are retained strictly as long as necessary, with data minimization and restricted access, in accordance with internal policies and GDPR information.

14. COMMUNICATIONS, NOTIFICATIONS, ELECTRONIC SIGNATURE

1. Any communication/notification can be made in writing via email or other agreed channels (e.g. WhatsApp), with proof of transmission being retained.
2. The parties accept handwritten or electronic signatures (including exchange of scanned documents), with legal effects according to law.
3. Mailing address: notifications are considered sent to the declared contact details. The client is obliged to keep the data updated.

15. ASSIGNMENT, SUBCONTRACTING, INDEPENDENCE OF THE PARTIES

1. The parties are independent; the contract does not create an employment relationship, mandate or representation.
2. The provider may use collaborators (e.g. administrative/technical) to perform auxiliary activities, while respecting confidentiality and GDPR.
3. The assignment of rights/obligations by the Client to third parties is prohibited without the written consent of the Provider.

16. DURATION AND TERMINATION

1. The contract enters into force upon acceptance/signature and remains valid until terminated.
2. Collaboration may terminate: by agreement, unilaterally with notification, or immediately for serious violations (non-payment, unauthorized recordings, abusive conduct).
3. In case of termination for reasons related to the Client (inappropriate conduct, requests outside of coaching, repeated no-shows, failure to use the package on time), future sessions are canceled without refund, except in cases where the law requires otherwise or the Provider cannot provide services for reasons related to him.

17. LIABILITY AND LIMITATIONS

1. The provider is liable for proven fault in the provision of services, according to the law.
2. The Provider is not liable for the Client's decisions taken outside of meetings, for external factors or for unachieved results, in the absence of fault.
3. To the extent permitted by law, any financial liability of the Provider is limited to the value of the meeting(s) affected by the non-performance attributable to the Provider or, as the case may be, to the equivalent value of the package not provided for reasons attributable to the Provider.
4. Exclusions: To the extent permitted by law, the Provider is not liable for indirect losses, unrealized profits or collateral consequences of the Client's decisions.
5. Compensation: The Client will compensate the Provider for damages resulting from the breach of its obligations (e.g.: distribution of materials, unauthorized recordings), within the limits of the law.

18. FORCE MAJEURE

1. Force majeure shall exempt the affected party for the duration of the event, with reasonable notice to the other party. Meetings shall be reasonably rescheduled.

19. APPLICABLE LAW. DISPUTE RESOLUTION

1. The contract is governed by Romanian law.
2. The parties will attempt to resolve the dispute amicably. Otherwise, disputes shall be resolved by the competent courts in Constanta, unless another legal jurisdiction applies.
3. For consumers: alternative mechanisms (SAL) and ANPC channels can be used.

19.1. Complaints, feedback, ADR

If a problem arises, please write to us first at contact@barbatulsuperior.ro with details (meeting date, context, expectation). We will try to resolve the matter amicably. For consumers, you can also use the ADR mechanisms (ANPC).

20. FINAL PROVISIONS

1. The contract represents the entire agreement. Any changes must be made in writing (including email).
2. If one clause becomes invalid, the rest remain valid.
3. Annexes A–E form an integral part of the contract. In case of inconsistency, Annex E shall prevail for coaching-specific aspects.
4. Language: This document is written in Romanian; in case of translations, the Romanian version prevails.

20.1. Changelog

• v1.2.1 — non-sticky confirmation + send by email (mailto), remove dark-mode, remove Up button.
• v1.2.0 — reading progress, document search, collapsible sections, improved rate table, feedback/SAL clarifications, dark-mode.
• v1.1.0 — add summary, FAQ, eligibility clarifications, image/testimonials, online security, liability exclusions, indemnity, security incident.
• v1.0.0 — the initial published version.

ANNEXES

ANNEX A – THIRD PARTY DISCLOSURE AGREEMENT (optional)

The undersigned [Client], authorizes the Provider to communicate the following information:

• Information type: [confirmation of participation / appointments / short summary]
• To: [Name/Institution, contact]
• Purpose: [_____ ]
• Duration: until [date] or [__ months]

Revocation can be made at any time, in writing, with effect for the future.

ANNEX B – GDPR INFORMATION + CONSENT (template)

Operator: MUAMMER SELFSERVICE SRL, CIF 43114602, Constanta.

Contact: contact@barbatulsuperior.ro / m.muammer@yahoo.com | Phone: +0737303694

Processed data: identification, contact, appointments, payments, billing, coaching notes, correspondence.

Goals: provision of services, scheduling, invoicing, records, defense of legitimate rights, legal obligations.

Basis: performance of the contract; legal obligations; legitimate interest; consent where applicable.

Third-party providers (if applicable): communication and payment platforms (e.g. Zoom/WhatsApp/Thinkific/Stripe).

Storage: administrative data according to legal obligations; coaching notes according to internal retention policy.

Rights: access, rectification, deletion (within limits), restriction, opposition, portability, withdrawal of consent, complaint to ANSPDCP.

Consent (check):

• I accept communication via WhatsApp/SMS/email for appointments (I understand the risks).
• I agree to keep notes strictly necessary for coaching.
• I accept receiving materials/exercises via email/WhatsApp.

ANNEX C – ONLINE MEETING AGREEMENT

I confirm that I will participate from a private space and accept the inherent technical risks. For emergencies I will call 112.

ANNEX D – REGISTRATION AGREEMENT (only if used)

[ ] audio [ ] video

Purpose: [personal recap / archive / other]

Storage: [location] Term: [__] Access: [who]

ANNEX E – TERMS AND CONDITIONS FOR COACHING SESSIONS

This chapter applies exclusively to coaching sessions (individual or group) and supplements the General Terms and Conditions of the site. In case of inconsistency, this chapter prevails for coaching-specific aspects.

E.1. Definitions

Provider: MUAMMER SELFSERVICE SRL, CIF 43114602, headquartered in Constanța; contact: contact@barbatulsuperior.ro.

Beneficiary: the natural/legal person purchasing or participating in coaching sessions; minimum age 18 years.

Coaching services: individual or group sessions, online or in person, for support in personal/professional goals.

E.2. Scope of services

Coaching is a collaborative process through which the Provider facilitates the clarification of objectives, identification of resources and construction of an action plan. Coaching is not psychological therapy, financial/legal/medical advice and does not involve “prescribed” solutions. The Beneficiary remains responsible for decisions and results.

Possible topics: personal and professional development, leadership, time management, self-confidence, relationships, overcoming obstacles.

Structure: initial session (needs + goals) → follow-up sessions (strategy, monitoring, adjustment) → personalized tools/exercises.

formats: individual (1–on–1), group; online (e.g.: Zoom/Teams) or in person (agreed location).

Duration & frequency: standard 60 minutes/session; agreed rhythm (weekly/bimonthly/monthly).

Substitution: In objective cases, the Provider may temporarily replace the coach with another team member, with prior notice.

E.3. Programming, modification, cancellation

Programming: via platform/email/phone. Confirmation is sent via email/SMS (date, time and, if online, access link). It is recommended to plan all sessions in the package in advance.

Change: can be requested at least 24 hours in advance; rescheduling is subject to availability (max. 1 free rescheduling/session).

Cancellation/Rescheduling: at least 24 hours in advance → the session can be rescheduled only once, subject to availability. Less than 24 hours, no-show, unannounced delay or non-participation for reasons related to the Beneficiary → the session is considered completed/consumed and is non-refundable.

Delays: under 15 min → the session continues without extension; over 15 min without notification → the session is considered canceled and non-refundable. An exceptional rescheduling may be granted for justified reasons, only once.

Online – technical conditions: The Beneficiary ensures stable connection and functional equipment. Technical problems of the Beneficiary do not automatically give rise to rescheduling, except in cases immediately announced and considered justified by the Provider.

Start of service in 14 days: if you request the start of the service before the expiry of the legal withdrawal period, you may lose your right of withdrawal and/or you will owe a proportional amount for the services already provided (in accordance with applicable law).

Rescheduling by the Provider: in objective cases (unavailability, technical problems) the meeting is rescheduled by mutual agreement; the value of that meeting is not reimbursed.

E.4. Payment for services

Current prices are displayed on barbatulsuperior.ro (VAT included, where applicable).

Accepted methods: credit card, bank transfer; (where available) cash on delivery for physical products. Sessions take place only after payment confirmation.

Validity: Purchased sessions are valid for 30 days from purchase (or agreed date). Failure to collect them within the deadline will result in their loss, without reimbursement/compensation, with the exceptions imposed by law or an express written agreement of the Provider.

Refunds: Coaching services are non-refundable after payment confirmation. The payment covers the booking of the interval, preparation, availability of the Provider and operational resources. If the Beneficiary does not participate, withdraws, does not use the package on time, is late, does not implement the recommendations or does not achieve the desired result, the amounts are not returned. Exceptions only if the Provider cannot honor the service for reasons related to it or the law requires otherwise. A scheduled/started session is considered consumed.

E.5. Confidentiality & data protection

The provider maintains the confidentiality of information from the sessions. The beneficiary commits to the same conduct, including in group sessions.

Exceptions: legal obligation; imminent risk to life/safety; written consent of the Beneficiary.

Meetings are not audio/video recorded without the written consent of both parties.

Data is managed in accordance with the Privacy Policy and applicable legislation (including GDPR).

E.6. Responsibilities, limitations, termination

The provider: ensures a safe and ethical environment; offers guidance and tools within the limits of competence; can recommend specialized services when necessary.

The beneficiary: actively participates, sets clear objectives, implements the decided actions and ensures adequate conditions (private space, stable connection).

Limitations: results are not guaranteed; Provider does not provide medical/psychological/legal/financial services.

Termination: the collaboration may be terminated for inappropriate conduct, lack of involvement or requests outside of coaching; future sessions are canceled without refund if the termination is caused by the Beneficiary, except in cases where the law requires otherwise or the Provider cannot provide services for reasons attributable to him.

Limitation of liability: any financial liability of the Provider is limited to the value of the meeting/meetings affected by the failure to provide services attributable to the Provider, without limiting rights that cannot be waived by law.

E.7. Force majeure

The provider cannot be held responsible for delays/cancellations caused by unforeseeable events (e.g. major utility outages, cyber attacks, disasters, pandemics). Rescheduling will be done reasonably.

E.8. Modification of terms

The Provider may update this chapter. The version in force is the one published on the website; the Beneficiary is responsible for consulting it periodically.

E.9. Applicable law & dispute resolution

The contract is governed by Romanian law.

Disputes are attempted amicably; otherwise, they are resolved by the competent courts in Constanta. Consumers may use ADR mechanisms and/or ANPC channels.

E.10. Express confirmations of the Beneficiary

• I confirm that coaching services are educational and do not represent psychotherapy, medical treatment, legal or financial advice, or a promise of results.
• I confirm that the payment reserves the Provider's time and availability and that, after payment confirmation, the service/package is non-refundable if I do not attend, am late, do not use the package on time, or cancel later.
• I acknowledge that the results depend on my involvement, personal context and external factors that cannot be controlled by the Provider.
• I confirm that I will not record, distribute or publish sessions, materials, conversations or confidential information without written consent.

Note

Coaching services are educational and personal development; they do not replace psychotherapy, legal/financial advice or medical assistance. Results depend on the involvement of the Beneficiary.